Terms of service
OVERVIEW
Welcome to RIVI. The terms “we,” “us,” and “our” refer to RIVI. RIVI operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). RIVI is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
To use the Services, including browsing our store or purchasing any of the products we offer, you may be asked to provide certain information such as your email address, billing information, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, colors and product appearance may vary depending on your screen, device settings, and lighting.
We do not guarantee that product images will perfectly match the appearance of the product on your device.
All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase a product.
We reserve the right to accept or decline any order at our discretion. Orders are not considered accepted until payment has been processed and an order confirmation has been sent.
Please review your order carefully before submitting. We may not be able to accommodate cancellations after an order has been processed.
Purchases are subject to our Refund Policy [LINK].
You agree that purchases made through the Services are for personal use only and not for resale.
Payment Disputes and Chargebacks
If you experience any issue with your order, we encourage you to contact us first so we can help resolve the matter quickly.
By completing a purchase with RIVI, you agree to contact us at hello@shoprivi.com before initiating a chargeback or payment dispute with your bank or payment provider.
Many issues such as shipping delays, damaged items, or incorrect products can be resolved quickly through our customer support team.
Filing a payment dispute without first contacting us may delay the resolution of your case while it is reviewed by your bank or payment provider.
SECTION 4 – PRICES AND BILLING
Prices, promotions, and discounts are subject to change without notice.
The price charged will be the price displayed at the time the order is placed.
Prices listed on the website may not include:
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taxes
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shipping costs
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customs or import fees
You agree to provide accurate and complete billing information for all purchases.
By submitting payment information, you represent that you are authorized to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Shipping times are estimates only and are not guaranteed.
We are not responsible for shipping delays caused by:
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shipping carriers
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customs processing
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weather
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or events outside of our control.
Once an order is transferred to the shipping carrier, risk of loss transfers to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
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images
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graphics
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logos
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product photography
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designs
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branding
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text
is the property of RIVI and is protected by intellectual property laws.
You may not reproduce, copy, distribute, modify, or use any content from this website without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services. These tools are provided “as is” without warranties or guarantees.
Your use of any third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.
If you access third-party websites, you do so at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
RIVI is powered by Shopify, which enables us to provide the Services to you.
However, all purchases made through this store are between you and RIVI.
Shopify is not responsible for any transactions, purchases, or issues that arise between you and RIVI.
SECTION 10 – PRIVACY POLICY
Your submission of personal information through the store is governed by our Privacy Policy [LINK].
Because the store is hosted by Shopify, Shopify may collect and process certain information necessary to operate the Services.
SECTION 11 – FEEDBACK
If you submit feedback, suggestions, ideas, reviews, or other content, you grant RIVI a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content.
We are under no obligation to:
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maintain feedback in confidence
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pay compensation for feedback
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respond to feedback
SECTION 12 – ERRORS AND OMISSIONS
Occasionally there may be information on our website that contains errors related to:
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product descriptions
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pricing
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promotions
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shipping charges
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product availability
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.
SECTION 13 – PROHIBITED USES
You may not use the Services:
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for unlawful purposes
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to violate laws or regulations
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to infringe on intellectual property rights
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to upload malicious code or viruses
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to collect personal data from other users
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to attempt to hack or disrupt the Services
We reserve the right to terminate access to the Services if these Terms are violated.
SECTION 14 – AGENTS
Certain automated software or tools (“Agents”) may not access the Services unless properly identified and used in compliance with these Terms.
We reserve the right to limit or block automated access to the Services.
SECTION 15 – TERMINATION
We may terminate or suspend access to the Services at any time without notice if these Terms are violated.
Termination does not relieve you of any obligations incurred before termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
All products and services provided through the website are offered “as is” and “as available.”
We make no guarantees that the Services will be uninterrupted, secure, or error-free.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, RIVI shall not be liable for any damages arising from your use of the Services or products purchased through the website.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless RIVI, Shopify, and their affiliates from any claims, damages, or expenses arising from your violation of these Terms.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.
SECTION 20 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and RIVI regarding the use of the Services.
SECTION 21 – ASSIGNMENT
You may not transfer your rights under these Terms without written consent.
RIVI may transfer or assign its rights at any time.
SECTION 22 – GOVERNING LAW
These Terms shall be governed by the laws of the United States and the State of California.
SECTION 23 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time by posting changes to this page.
Continued use of the Services constitutes acceptance of those changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Contact Information: