Refund policy
Thank you for shopping with RIVI. Due to the nature of our boutique inventory, all sales are final. We do not accept returns or exchanges unless an item arrives incorrect or damaged.
Return Eligibility
Returns will only be considered under the following circumstances:
- You received the wrong item
- You received the wrong size
- Your item arrived damaged
If one of these situations occurs, you must contact us within 3 days of delivery.
To request a return review, please email hello@shoprivi.com with the subject line:
Request for Return Order #
Your email must include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief explanation of the issue
Requests submitted after 3 days of delivery may not be eligible for review.
Return Approval
All return requests are reviewed individually. If your request is approved, we will provide instructions for the next steps.
Items sent back without prior approval will not be accepted.
Exchanges
We do not offer exchanges.
If a return is approved due to receiving the wrong item, wrong size, or damage, we will determine the appropriate resolution after reviewing the claim.
Refunds
Once we receive and inspect the item (if a return is required), we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at hello@shoprivi.com